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Bilingual Customer Service (Mandarin, Japanese, or Russian)

Abbott Park, IL

Post Date: 06/24/17 Job ID: 40672 Industry: Customer Service Representative

HireLevel powered by Extra Help is seeking a Bilingual Customer Service Representative (Mandarin, Japanese, or Russian) in Abbott Park, IL!

Are you a tech-savvy administrative professional looking for a fast-paced call center environment? Do you have a customer service background and an analytical mindset? We want you! Our client is major manufacturer in North Chicago looking for a Customer Service Representatives on a contract basis in their busy call center. This position will handle a high volume of calls with speed and accuracy, demonstrate excellent customer service and communication skills and use multiple operating environments to meet the needs of customers.

Job Category: Customer Service

Location: Abbott Park, IL

Shift: 10pm or 11pm to 7am

Similar Positions: Dispatcher, Receptionist, Social and Human Service Assistant, Training and Development Specialist, Public Relations Specialist, Support Specialist, Administrative Assistant, Client Relations, Human Resources Assistant

Responsibilities:
  • Navigate and troubleshoot HR Record Keeping systems by phone
  • Participate in back office projects
  • Analyze received information and demonstrate good problem solving skills by using a variety of resources provided
  • Receive inbound and place outbound calls to customers utilizing information from database
  • Demonstrate patience and problem-solving skills while working with customers
  • Support customers in navigating and troubleshooting Workday process over the phone and via email

Job Requirements:
  • 3 to 5 years of customer service/call center experience required
  • Must speak fluent English and one of the following: Mandarin, Japanese, or Russian
  • Bachelor degree preferred but not required
  • Ability to handle a high volume of calls
  • Must have proven skills in the following PC software products: Lotus Notes, Excel, MS Word
  • Software knowledge a plus: Microsoft Office Programs, Windows, DOS, Workday (experience highly preferred), Salesforce (experience highly preferred), RIMS, SAP.



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