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Call Center Representative

Indianapolis, IN

Post Date: 11/24/17 Job ID: 42566 Industry: Customer Service Representative

Hirelevel powered by Extra Help is seeking Call Center Representatives for a client located in Indianapolis, IN.

The ideal candidate will have experience Customer Service.

Location: Indianapolis, IN Park 100 Area

Pay Rate: $12.00

Similar Jobs: Customer Service, Call Center, Insurance Rep, Healthcare, Medical Billing

Shift: Full- Time; 1st and 2nd shifts available; Flexibility for nights and weekends; 11-8pm and 8-5pm

Description for the Call Center Representative:

Provide exceptional customer service at all times to customers over the phone

Strengthen clients brands by responding to customer inquiries, processing requests, and always striving to surpass expectations

Update customer database systems with owner record changes, diary note entries, and workflow case to completion, ensuring accuracy of all entries

Escalate issues to manager as appropriate

Ensure courteous quality of service on all phone calls

Ability to multi-task with phone and computer

Adhere to company policies and responsibly manage time & attendance

Assist with other duties as assigned

Requirements for Call Center Representatives:

High school diploma or GED equivalent

Some college course work preferred but not required

1+ years of experience in a call/contact center, customer service or related customer-facing role

Solid verbal communication skills with professional telephone etiquette

Ability to handle difficult situations professionally and with appropriate patience

Basic math, reading, writing, organizational skills, and problem-solving capabilities

Type 40+ WPM, meet required data entry and customer service experience assessments

Meet background and drug screening verification requirements

Flexibility to work nights, weekends and alternate schedules/shifts is a plus

Bi-lingual is a plus



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