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Customer Support Associate (Des Plaines)

Des Plaines, IL

Post Date: 01/18/18 Job ID: 43690 Industry: Customer Service Representative

Are you looking for a fast-paced call center environment? Do you have a customer service background and an analytical mindset? We want you! Our client, a major manufacturer in Des Plaines, is looking for Customer Support Associates on a contract basis in their busy call center. This position will handle a high volume of calls with speed and accuracy, demonstrate excellent customer service and communication skills and use multiple operating environments to meet the needs of customers.

Job Title: Customer Support Associate

Job Type: Full-time; 6 Month Contract

Shift: 1st Shift, 8: 00 am 5: 00 pm

Location: Des Plaines, IL

Similar Positions: Customer Care, Dispatcher, Social and Human Service Assistant, Public Relations Specialist, Support Specialist, Administrative Assistant, Client Relations

Job Duties of the Customer Service Representative:
  • Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
  • Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to sales representatives or technical/service areas.
  • Maintain detailed and current knowledge of the company's products and services.
  • Analyze customer service needs for communication to service and technical departments.
  • Requires ability to navigate a computerized data entry system or other relevant applications.

Job Requirements of the Customer Service Representative:
  • 3 to 5 years of customer service/call center experience required.
  • Heavy and speedy keyboarding is required.
  • Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word.
  • High school diploma or GED
  • Ability to meet client's drug screen and background check requirements.

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