Are you looking for a fast-paced call center environment? Do you have a customer service background and an analytical mindset? We want you! Our client, a major manufacturer with headquarters in North Chicago, is looking for Customer Support Associates on a contract basis in their busy call center. This position will handle a high volume of calls with speed and accuracy, demonstrate excellent customer service and communication skills and use multiple operating environments to meet the needs of customers.
Job Title: Customer Support Associate
Job Type: Full-time; 1 Year Contract
Shift: 1st Shift, 9: 00 am 6: 00 pm
Similar Positions: Customer Care, Dispatcher, Social and Human Service Assistant, Public Relations Specialist, Support Specialist, Administrative Assistant, Client Relations
Job Duties of the Customer Service Representative:
Ability to work in a fast-paced environment, processing electronic (EDI; email; internet; fax) and phone orders.
Maintain highest levels for service, professionalism, accuracy, and efficiency as well as an appropriate sense of urgency.
Demonstrates the ability to work in a team environment, able to effectively interface with internal groups such as Sales, Distribution/Logistics.
Ability to utilize and apply multiple and varied job aides; understand how and when to access resources.
Demonstrates the ability to solve problems and make appropriate decisions.
Offer appropriate options based on situation. Recognizes when it is appropriate to escalate to supervisors.
Ability to handle difficult customers and to facilitate one-call resolution.
Job Requirements of the Customer Service Representative:
3 to 5 years of customer service/call center experience required.
Bachelors Degree required and recent graduates strongly preferred.
Heavy and speedy keyboarding is required. Basic level Word and Excel experience required.
Must be familiar with search engines and be able to search and navigate using the internet.
Previous experience in an SAP environment preferred.