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Customer Support Representative

Carbondale, IL

Post Date: 01/19/18 Job ID: 42063 Industry: Customer Service Representative

Hirelevel powered by Extra Help is seeking Customer Support Representative for a client located in St. Louis MO and Carbondale and Naperville IL. The ideal candidate will be a compassionate individual that loves working to meet customer satisfaction while educating and suggesting information to resolve patient needs.

Location: St. Louis MO and Carbondale and Naperville IL

Pay Rate: $13-$15 an hour

Similar Jobs: Call Center, Insurance specialist, Healthcare insurance, Medical Billing, Customer Care advocate

Shift: Multiple Shift options

  • Initiates, develops and maintains positive relationships with all customers while anticipating needs and interests based on call trends for process improvement
  • Ability to manage multiple applications, ensuring follow up expectations are met on complicated issues while providing excellent customer service
  • Maintain and exceed company based metrics while providing quality customer service and turn around time
  • Communicates and explains the value of the client brand and benefits of services to customers though establishing relationships and building strong rapport
  • Adheres to confidentiality, state, federal, and HIPPA laws and guidelines about patient records
  • Accurately logs customer interactions into systems; updates logged information in a timely manner in order to track assessment completion, general inquiries and/or resolution
  • Other similar and/or related duties as assigned

  • Education: Certified copy of HS Diploma and/or GED required
  • Minimum of two year experience in patient access, registration, billing, insurance and/ or precertification required. Experience with insurance carriers or a third-party administrator is preferred.
  • Demonstrate knowledge of state, federal, and third-party claims processing required
  • Requires strong verbal and written communication skills to individuals and businesses
  • Bilingual experience is a plus
  • Must meet be able to meet testing requirements along with employment verification and background policies

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