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Customer Support Representative

Carbondale, IL 62901

Post Date: 03/24/18 Job ID: 42063 Industry: Customer Service Representative

Hirelevel powered by Extra Help is seeking Customer Support Representative for a client located in Carbondale, IL. The ideal candidate will be a compassionate individual that loves working to meet customer satisfaction while educating and suggesting information to resolve patient needs.

Location: Carbondale, IL

Pay Rate: $12-13.50, based on experience

Similar Jobs: Call Center, Insurance specialist, Healthcare insurance, Medical Billing, Customer Care Advocate

Shift: Multiple Shift options

  • Initiates, develops, and maintains positive relationships with all customers while anticipating needs and interests based on call trends for process improvement
  • Ability to manage multiple applications ensuring follow up expectations are met
  • Maintain and exceed company based metrics while providing quality customer service in a timely manner
  • Communicates and explains the value of the client brand and benefits of services to customers
  • Adheres to confidentiality, state, federal, and HIPAA laws and guidelines about patient records
  • Accurately logs and updates information in a timely manner in order to track assessment completion, general inquiries, and/or resolution(s)

  • HS Diploma and/or GED required
  • Minimum of two year experience in patient access, registration, billing, insurance, and/or precertification required.
  • Experience with insurance carriers or a third-party administrator is preferred.
  • Demonstrate knowledge of state, federal, and third-party claims processing required
  • Requires strong verbal and written communication skills to individuals and businesses
  • Bilingual experience is a plus
  • Must meet be able to meet testing requirements along with employment verification and background policies

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We are an equal opportunity employer.

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