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IT Support Specialist

Abbott Park, IL

Post Date: 09/19/17 Job ID: 40291 Industry: Help Desk

HireLevel powered by Extra Help is hiring a IT Support Specialist in North Chicago!

Do you have IT experience or video conferencing and tech support skills? Can you keep up in a fast-paced office environment? Do you want to be involved in day-to-day support and organization of global collaborations? We want you! Our client, a major manufacturer with headquarters in North Chicago, is looking for a IT Support Specialist to provide technical support and management for a Global Video Collaboration environment.

Job Category: Full Time, Contract

Location: Abbott Park, IL

Similar Positions: Technology Support Specialist, Audio and Video Equipment Technician, Help Desk

Responsibilities of IT Support Specialist:
  • Act as a video conference administrator and provide support for global video collaboration environment.
  • Answer calls and identify, prioritize, and log service requests.
  • Ask concise questions to accurately diagnose problems.
  • Assist with the repair of issues in the collaboration.
  • Reset network passwords, resolve print queue problems, prevent issues from escalating.
  • Apply technical and analytical skills to provide problem isolation and resolution.
  • Maintain and track all video conferencing equipment.
  • Ensure data on websites are updated with current usage and contact information.

Requirements of IT Support Specialist:
  • Associate s degree in Computer Science or related discipline
  • 2 to 4 years of experience in IT, video conferencing support, and related technology
  • 5+ years experience preferred
  • Basic working knowledge of tools such as Cisco Telepresence Management Suite
  • Ability to maintain attention to detail in a fast paced, multi task environment
  • Must deliver effective communication and demonstrate a high level of professionalism in all interactions.

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