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Program Director

Phoenix, AZ

Post Date: 12/16/17 Job ID: 43328 Industry: Program Manager

This Fortune 100 client is a global leader that is heavily involved in providing and implementing best in class technical services to their clients. Currently, they are seeking a Program Director that will ensure the professional services team delivers with a high level of customer satisfaction. The ideal candidate would be someone with a strong ability to provide leadership and have the ability to support a variety of technical disciplines.

Position: Direct Hire

Location: Phoenix, AZ

Similar Positions: Director of Delivery Services, Operations Director

Responsibilities of the Program Director:
  • Create KPI s that support operational excellence and financial metrics and track with a systematic approach
  • Ensure that the client s product is delivered with high customer service, on schedule, and within budget
  • Build and maintain excellent relationships with customer stakeholders on each project
  • Continuously push for process improvement and ways that the company can better serve the customers
  • Handle customer escalations and resolve any issues that may occur
  • Conduct meetings (internally and externally) to ensure each member has a good understanding of the project
  • Run and analyze reports and provide information to upper management

Requirements of the Program Director:
  • Bachelor s degree in Business preferred
  • Must have 5+ years of management experience on large service programs
  • Strong technical knowledge (Voice Security, wireless, routing & Switching, Virtualization, Storage, Facilities Infrastructure, VDI, Applications, etc.)
  • Ability to travel up to 35% of the time
  • Applicants must be currently authorized to work in the United States on full-time basis

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