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Senior Collections Specialist

Cottleville, MO

Post Date: 08/22/17 Job ID: 41669 Industry: Customer Service Representative

HireLevel powered by Extra Help is looking for a Senior Collections Specialist!

The ideal candidate will have previous experience with collections, customer service, and have a 2-4 year college degree.

Job Category: Full Time, Contract to Direct after 60 days

Location: Weldon Springs, MO

Shifts: Monday Friday; 7am-3pm, 8am-4pm, 9am-5pm

Similar Positions: Customer Service Representative, Call Center Representative, Call Center Agent, Collections

Compensation of Senior Collections Specialist:
  • Starting salary for this position is $16.07 - $18.00 an hour depending on education level

Additional Responsibilities of Senior Collections Specialist:
  • Responsible for pro-actively contacting and collecting past due balances as well as reconciling payments and completing account research on U.S. Enterprise or Government customers.
  • Accounts must be maintained in an organized and balanced condition while being responsive to inquiries from member of sales, service teams or customers so as to resolve receivable issues.
  • Makes arrangements with the customers to pay balance in full or set up the best possible arrangements.
  • Documents all collection activity in the client system in a concise and accurate manner.
  • Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews.
  • Maintains good public relations.
  • Cope with high-stress environment caused by speaking with emotional callers.
  • Be assigned work that requires advanced system knowledge or collections knowledge
  • Adhere to Company attendance, punctuality, and meal and rest break requirements
  • Maintain concentration and focus in order to meet performance goals
  • React positively to an ongoing, changing environment
  • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
  • Maintain good working relationship with assigned supervisors and coworkers
  • Work safely without presenting a threat to self or others
  • Perform additional duties as required by management

Job Requirements of Senior Collections Specialist:
  • Bilingual (Spanish and English) is a plus
  • Excellent verbal and written communication skills
  • Detail orientated with excellent organizational skills
  • Ability to independently analyze complex issues and make sound decisions
  • Ability to work independently with a strong work ethic and desire to succeed.
  • Speak articulately and clearly
  • Interpret a constant flow of information
  • Work with and apply basic mathematical concepts
  • Deal with difficult interactions with customers effectively
  • Respond to customer inquiries and statements effectively
  • Write in a clear and concise manner
  • Manage time effectively
  • Solve problems or issues that may come up
  • Concentrate and focus for extended periods of time
  • Cope with high-stress and changing environment
  • Adhere to work schedule and punctuality requirements
  • Reliable transportation
  • High School Diploma/GED, Bachelor s degree is preferred
  • Must meet client s background and drug screening requirements

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