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Senior Customer Service Representative

North Chicago, IL 60064

Post Date: 03/24/18 Job ID: 42676 Industry: Customer Service Representative

Are you looking for a fast-paced call center environment? Do you have a customer service background and an analytical mindset? We want you! Our client, a major manufacturer in North Chicago, is looking for Customer Service Representatives on a contract basis in their busy call center. This position will handle a high volume of calls with speed and accuracy, demonstrate excellent customer service and communication skills and use multiple operating environments to meet the needs of customers.

Job Title: Senior Customer Service Representative

Job Type: Full-time

Similar Positions: Customer Care, Dispatcher, Social and Human Service Assistant, Public Relations Specialist, Support Specialist, Administrative Assistant, Client Relations

Job Duties of the Senior Customer Service Representative:
  • Access company database to retrieve customer and company information.
  • Responsible for taking inbound calls as well as placing outbound calls to assist customers.
  • Analyze received information and demonstrate good problem solving skills by using a variety of resources provided.
  • Receive inbound and place outbound calls to customers utilizing information from database.
  • Demonstrate patience and problem-solving skills while working with customers.
  • Support customers in navigating and troubleshooting any issues over the phone and via email.

Job Requirements of the Senior Customer Service Representative:
  • 5+ years of customer service/call center experience required.
  • Bachelor s degree required.
  • Previous experience in a SAP environment is preferred.
  • Ability to handle a high volume of calls.
  • Basic Microsoft Word and Excel skills required.

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