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Systems Administrator-Telecom

North Chicago, IL

Post Date: 01/18/18 Job ID: 43729 Industry: System Administrator

Job Title: Systems Administrator-Telecom

Job Type: Full-time, Contract

Location: North Chicago, IL

Hours: 8AM 5PM

Similar Positions: Systems Administration, Systems Technician

Job Responsibilities of the Systems Administrator-Telecom:
  • Maintains smooth operation of Avaya telephone systems, including call center applications.
  • Setting up users, troubleshooting user telephony issues and when necessary to analyze technical problems. Identify and prioritize resolutions based on business needs.
  • May recommend Avaya solutions and coordinate installation or changes with technicians.
  • Duties may include 24/7 support for the telephony infrastructure environments and other Telecom related activities as provided by management.

Job Requirements of the Systems Administrator-Telecom:
  • Bachelor s degree or equivalent in experience.
  • At least four years of experience in systems support and working knowledge of Avaya technology.
  • General knowledge of Microsoft Office product suite, networking, wiring, routers, switches, Microsoft Server 2003, communications protocols (TCP/IP, G.711, G.729, SIP, MPLS, QoS). Microsoft, Avaya, Cisco, HP, Dell, or Verint certifications is a plus.
  • Experience with telecom/carrier, telephone protocols and deployment along with industry experience in call center management working with switch technology, knowledge of Avaya equipment and software, including 8xxx switch platform, AES, CCE and CMS.
  • Excellent interpersonal and communication skills.

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