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Workday Functional Consultant

North Chicago, IL

Post Date: 11/24/17 Job ID: 43062 Industry: Help Desk

Job Title: Workday Functional Consultant

Job Type: Full-time, 1 year Contract

Location: North Chicago, IL

Hours: 8AM 5PM

Similar Positions: Project Coordinator, Analyst, Project Management, Help Desk, Technical Support

Job Responsibilities of the Workday Functional Consultant:
  • Manage incoming case queue and maintain focus on resolving customer cases quickly and effectively in line with service level agreements.
  • Clearly and succinctly document communications to customers using our issue management system.
  • Work directly with customers to research, troubleshoot and resolve Talent Management, Performance and related HCM process and configuration issues in a timely manner. Test customer problems and resolve issues, often times functioning as the analyst/configurator to determine a solution.
  • Liaison with HRIS functional, technical, and security team members to highlight customer issues and identify solutions.
  • Effectively manage, prioritize and escalate customer issues as required.
  • Author and update applicable SDLC documents (e.G. Requirements, testing).
  • Provide status reports to leadership team.

Job Requirements of the Workday Functional Consultant:
  • 3-5 years of experienced required.
  • Strong written and verbal communication skills required
  • Prior Workday HCM work experience required.
  • Workday Talent and/or Performance Management certification is preferred.
  • Workday report and integration development/troubleshooting is preferred.

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