Similar Positions: Project Coordinator, Analyst, Project Management, Help Desk, Technical Support
Job Responsibilities of the Workday Functional Consultant:
Manage incoming case queue and maintain focus on resolving customer cases quickly and effectively in line with service level agreements.
Clearly and succinctly document communications to customers using our issue management system.
Work directly with customers to research, troubleshoot and resolve Talent Management, Performance and related HCM process and configuration issues in a timely manner. Test customer problems and resolve issues, often times functioning as the analyst/configurator to determine a solution.
Liaison with HRIS functional, technical, and security team members to highlight customer issues and identify solutions.
Effectively manage, prioritize and escalate customer issues as required.
Author and update applicable SDLC documents (e.G. Requirements, testing).
Provide status reports to leadership team.
Job Requirements of the Workday Functional Consultant:
3-5 years of experienced required.
Strong written and verbal communication skills required
Prior Workday HCM work experience required.
Workday Talent and/or Performance Management certification is preferred.
Workday report and integration development/troubleshooting is preferred.