Hirelevel powered by Extra Help is seeking Call Center Representativefor a client located in Carbondale, IL. The ideal candidate will have experience in Customer Service, Insurance or Healthcare.
Location: Carbondale, IL
Pay Rate: $12+ BOE
Similar Jobs: Customer Service, Call Center, Insurance Rep, Healthcare, Medical Billing
Initiate and respond to telephone and written correspondence with members, providers and/or other insurance carriers within established timeframes utilizing current reference materials and available resources.
Process correspondence, provide the appropriate level of updates via tracking systems and follow up with the initiating party.
Maintain performance and quality standards based on established metrics, including turn-around times.
Research and identify any processing inaccuracies and route to the appropriate team for adjustment.
Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement, and call reduction.
Education/Experience: High school diploma or equivalent.
1+ years of call center customer service experience or 2+ years of customer service experience, preferably in a healthcare or insurance environment.
Bilingual experience may be preferred.
Must meet background and drug screening requirements