Are you looking for a fast-paced call center environment? Do you have a customer service background and an analytical mindset? HireLevel powered by ExtraHelp wants you! Our client, a major manufacturer in North Chicago, is looking for Customer Service Representatives on a contract basis in their busy call center. This position will handle a high volume of calls with speed and accuracy, demonstrate excellent customer service and communication skills and use multiple operating environments to meet the needs of customers.
Job Title: Customer Service Representative
Job Type: Full-time; 1 Year Contract
Location: Lake Forest, Lake County, IL
Shift Times: Monday - Friday; 9: 00 am - 6: 00 pm
Similar Positions: Customer Care, Dispatcher, Social and Human Service Assistant, Public Relations Specialist, Support Specialist, Administrative Assistant, Client Relations
Job Duties of the Customer Service Representative:
Ability to work in a fast-paced environment, processing electronic (EDI; email; internet; fax) and phone orders.
Directly communicate (verbal and written) with customers while maintaining the highest levels for service, professionalism, accuracy and efficiency as well as an appropriate sense of urgency.
Work in a team environment, able to effectively interface with internal groups such as Sales, Distribution/Logistics.
Take inbound or places outbound calls to provide information to customers.
Utilizes complex computer applications (Windows, DOS, Mainframe) and resource materials to retrieve customer or company information.
Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
Job Requirements of the Customer Service Representative:
3 to 5 years of customer service or high-volume call center experience required.
Bachelor s degree required.
Work with difficult customers and to facilitate one-call resolution.
Previous experience in a SAP environment is preferred.
Basic Microsoft Word and Excel skills required.
Ability to meet client's background and drug screen requirements.