Are you looking for a fast-paced call center environment? Do you have a customer service background and an analytical mindset? We want you! Our client, a major manufacturer in North Chicago, is looking for Customer Service Representatives on a contract basis in their busy call center. This position will handle a high volume of calls with speed and accuracy, demonstrate excellent customer service and communication skills and use multiple operating environments to meet the needs of customers.
Job Title: Customer Service Representative
Job Type: Full-time
Shift: 3rd shift, 11: 00 pm to 7: 45 am
Pay Rate: $19.90 per hour
Similar Positions: Customer Care, Dispatcher, Social and Human Service Assistant, Public Relations Specialist, Support Specialist, Administrative Assistant, Client Relations
Job Duties of the Customer Service Representative:
Access company database to retrieve customer and company information.
Responsible for taking inbound calls as well as placing outbound calls to assist customers.
Analyze received information and demonstrate good problem solving skills by using a variety of resources provided.
Receive inbound and place outbound calls to customers utilizing information from database.
Demonstrate patience and problem-solving skills while working with customers.
Support customers in navigating and troubleshooting any issues over the phone and via email.
This position will include 80% of phone work and 20% project work.
Job Requirements of the Customer Service Representative:
3 to 5 years of customer service/call center experience required.
Bachelor s degree highly preferred.
Experience with the following Software is a plus: Microsoft Office Programs, Windows, DOS, Workday (experience highly preferred), Salesforce (experience highly preferred), RIMS, SAP.