Are you looking for a fast-paced call center environment? Do you have a customer service background and an analytical mindset? We want you! Our client, a major manufacturer in North Chicago, is looking for Customer Service Representatives on a contract basis in their busy call center. This position will handle a high volume of calls with speed and accuracy, demonstrate excellent customer service and communication skills and use multiple operating environments to meet the needs of customers.
Job Title: Customer Service Representative
Job Type: Full-time
Location: Lake Forest, IL
Pay-Rate: $18.14 per hour
Similar Positions: Customer Care, Dispatcher, Social and Human Service Assistant, Public Relations Specialist, Support Specialist, Administrative Assistant, Client Relations
Job Duties of the Customer Service Representative:
Ability to work in a fast-paced environment, processing electronic and phone orders
Directly communicate (verbal and written) with customers.
Work in a team environment, able to effectively interface with internal groups such as Sales, Distribution/Logistics.
Take inbound or places outbound calls to provide information to customers. Utilizes a database to retrieve customer or company information. Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
Job Requirements of the Customer Service Representative:
3 to 5 years of customer service/call center experience required.
Bachelor s degree required.
Work with difficult customers and to facilitate one-call resolution
Previous experience in a SAP environment is preferred.