Hirelevel powered by Extra Help is seeking Customer Support Representative for a client located in Carbondale, IL. The ideal candidate will be a compassionate individual that loves working to meet customer satisfaction while educating and suggesting information to resolve patient needs.
Location: Carbondale, IL
Pay Rate: $12-13.50, based on experience
Similar Jobs: Call Center, Insurance specialist, Healthcare insurance, Medical Billing, Customer Care advocate
Shift: Multiple Shift options
Initiates, develops and maintains positive relationships with all customers while anticipating needs and interests based on call trends for process improvement
Ability to manage multiple applications, ensuring follow up expectations are met on complicated issues while providing excellent customer service
Maintain and exceed company based metrics while providing quality customer service and turn around time
Communicates and explains the value of the client brand and benefits of services to customers though establishing relationships and building strong rapport
Adheres to confidentiality, state, federal, and HIPPA laws and guidelines about patient records
Accurately logs customer interactions into systems; updates logged information in a timely manner in order to track assessment completion, general inquiries and/or resolution
Other similar and/or related duties as assigned
Education: Certified copy of HS Diploma and/or GED required
Minimum of two year experience in patient access, registration, billing, insurance and/ or precertification required. Experience with insurance carriers or a third-party administrator is preferred.
Demonstrate knowledge of state, federal, and third-party claims processing required
Requires strong verbal and written communication skills to individuals and businesses
Bilingual experience is a plus
Must meet be able to meet testing requirements along with employment verification and background policies
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