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Director, Delivery Systems Operations

Woodland Hills, CA 91367

Post Date: 02/24/18 Job ID: 43811 Industry: Operations Manager

This Fortune 500 client is a nation-wide leader in the healthcare services field and they pride themselves on their ability to provide a wide range of government sponsored healthcare programs; including a variety of insurance solutions. Currently, they are seeking a Director, Delivery Systems Operations to assist with organizing, managing, driving work to conclusion and maintaining performance levels related to health care delivery for Provider systems.

Position: Direct Hire

Location: Woodland Hills, CA

Similar roles: Delivery Systems Manager, Systems Operations Manager, Director Systems Operations, Systems Performance Manager

Responsibilities of the Director, Delivery Systems Operations:
  • Monitors capacity and performance of contracted medical groups and long-term services while supporting healthcare, social services and behavior health providers
  • Assess and analyze care quality and access by members. Support identification, development, and monitoring of business performance improvement plans as necessary
  • Resolve complex problems between providers and vendors within the delivery system
  • Maintain ongoing integration with internal operations units to keep abreast of business needs and issues related to systems and their performance
  • Oversee projects, drive performance improvement, push for financial gains, maintain/improve customer satisfaction and improved compliance
  • Delegate tasks for various projects to subject matter experts on the team and be the POC on assignments
  • Develop policies and procedures that ensure company success
  • Oversees internal and external committees by organizing and publishing agendas, documenting minutes, maintaining work plans, performing follow up and preparing and publishing reports
  • Prepare and present communication to all levels throughout the organization regarding progress of projects
  • Maintain a good relationship with staff by providing great leadership at all times; be involved in the recruiting process for other great talent

Requirements of the Director, Delivery Systems Operations:
  • Bachelor s degree in Business or related field required
  • Must have 5-7 years of experience supervising staff and/ coordinating large, multifunctional project teams
  • Must have a minimum of 7 years of project management or equivalent experience leading cross functional initiatives in complex organizations
  • Must be cable of managing two or more mid-sized, cross functional projects (15+ participants/ %500 budget).
  • Project Management Certification preferred

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