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Dispatcher, Bilingual English/French

Winston Salem, NC 27105

Post Date: 05/22/18 Job ID: 45043 Industry: Administrative Assistant

HireLevel powered by Extra Help is looking for a Dispatcher for our client located in Winston Salem, NC!

The Dispatch Optimization Lead role will coordinate with the client s field operations teams, and flawlessly execute the rapid response to our customer s equipment issues, while ensuring location cost and productivity targets are achieved.

Job Title: Dispatcher, Bilingual English/French

Location: Winston Salem, NC

Job Type: Full-time; 5 Month Contract

Shift Times: Tuesday through Saturday, 8: 00 am 5: 00 pm

Pay Rate: $20.00 per hour

Similar Positions: Executive Assistant, Clerical, Secretary, Logistics Clerk

Responsibilities of the Dispatcher:
  • Utilize Clicksoftware (dispatching) solution by managing Gantt activity to assist locations in achieving customer service objectives by ensuring a balance between customer response time windows met and cost/productivity targets.
  • Following standard procedures (accuracy, quality, and timeliness) to received field requests for service and dispatching calls.
  • Manage heavy volume of email/phone traffic with wired Regions/Market Units to coordinate resources: technicians, trucks and staffing schedules including service area assignments.
  • Assigned a peer-shared Region out of 9 PBC Regions which DOL owns in the goal of working with location managers to identify exception situations (customers and technicians) and drive best possible solutions for resolution.
  • Ensure routing solution achieves location productivity and revenue targets for total service orders performed and National Repair response times.
  • Lead / participate in continuous improvement conference calls to review prior solutions (what worked/didn t work). Solicit feedback from field supervision and management to improve performance during period and/or weekly conference calls with field Managers and Supervisors.
  • Execute and manage large volume projects such as Predictive Service, National / Regional price changes, Flavor changes, National PM s, etc.

Job Requirements of the Dispatcher:
  • Bachelor s Degree or equivalent job experience.
  • 2-5 years of customer service or dispatching experience.
  • Must be fluent in both English and French.
  • Experience using Roadnet, TOA, Clicksoft, Service Power or large enterprise dispatch software highly preferred.
  • Ability to meet client's background and drug screen requirements.

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We are an equal opportunity employer.

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