HireLevel powered by Extra Help is looking for a Dispatcher for our client located in Winston Salem, NC!
The Dispatch Optimization Lead role will coordinate with the client s field operations teams, and flawlessly execute the rapid response to our customer s equipment issues, while ensuring location cost and productivity targets are achieved.
Job Title: Dispatcher, Bilingual English/French
Location: Winston Salem, NC
Job Type: Full-time; 5 Month Contract
Shift Times: Tuesday through Saturday, 8: 00 am 5: 00 pm
Pay Rate: $20.00 per hour
Similar Positions: Executive Assistant, Clerical, Secretary, Logistics Clerk
Responsibilities of the Dispatcher:
Utilize Clicksoftware (dispatching) solution by managing Gantt activity to assist locations in achieving customer service objectives by ensuring a balance between customer response time windows met and cost/productivity targets.
Following standard procedures (accuracy, quality, and timeliness) to received field requests for service and dispatching calls.
Manage heavy volume of email/phone traffic with wired Regions/Market Units to coordinate resources: technicians, trucks and staffing schedules including service area assignments.
Assigned a peer-shared Region out of 9 PBC Regions which DOL owns in the goal of working with location managers to identify exception situations (customers and technicians) and drive best possible solutions for resolution.
Ensure routing solution achieves location productivity and revenue targets for total service orders performed and National Repair response times.
Lead / participate in continuous improvement conference calls to review prior solutions (what worked/didn t work). Solicit feedback from field supervision and management to improve performance during period and/or weekly conference calls with field Managers and Supervisors.
Execute and manage large volume projects such as Predictive Service, National / Regional price changes, Flavor changes, National PM s, etc.
Job Requirements of the Dispatcher:
Bachelor s Degree or equivalent job experience.
2-5 years of customer service or dispatching experience.
Must be fluent in both English and French.
Experience using Roadnet, TOA, Clicksoft, Service Power or large enterprise dispatch software highly preferred.
Ability to meet client's background and drug screen requirements.
Earn $25 in Referral Gift Cards!
If you refer someone to HireLevel and they are hired, work at least 30 days, and you are in good standing, we will send you a $25 gift card to say thank you! Pick up and return your completed referral coupon to your local branch.