HireLevel powered by Extra Help is looking for Help Desk Support II for our client located in Irving, TX! Our client is an international pharmaceuticals manufacturer and researcher.
Job Title: Help Desk Support II
Job Category: Full-Time, Contract
Location: Irving, TX
Schedule: Monday through Friday 8: 00 am to 5: 00 pm
Work with other Support Center analysts and Senior Technicians to understand workstation support needs.
Resolve calls that have been escalated in the Call Tracking system, assume primary responsibility for client s workstation support.
Provide hands-on and remote controlled workstation support services and provide expertise on support services when requested by peers and clients.
May be required to create software images; lead/participate in Hardware & Software deployments, and Hardware and Software procurement and disposal;
Management of print server queues and network printers.
Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients.
Provide on-call level-2 support.
Primary Support Center operation to maintain awareness and enhance operations of Support Center.
Personally operate support outposts in client area; reconcile client demand for services with available resources.
Participate in Support Center planning functions; record all support activities for proper measurement of support business.
Associates Degree in Computer Science or related discipline.
2 to 4 years experience minimum in computer support.
Must enjoy solving a wide variety of problems on a continual basis.
Must possess skills and experiences with the use of technology in a business environment, including exposure to Help Desk Support, data communications/networks, and application environments (mainframe, work-group, and desktop).
Experience with customer service functions such as workstation support.
Familiarity with DOS/Windows and Lotus SmartSuite application software.
Fundamental understanding of word processing, spreadsheet and terminal emulation products to properly diagnose problems.
Must have an understanding of computer terms and acronyms & the ability to translate technical terms into non-technical language.
Excellent customer service, interpersonal, organizational and communication skills; ability to work in a fast paced changing environment.