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Network Systems Administrator

North Chicago, IL 60064

Post Date: 05/22/18 Job ID: 45226 Industry: Technician

Job Title: Network Systems Administrator

Job Type: Full Time, Contract

Hours: 8am to 5pm

Location: North Chicago, IL

Responsibilities of the Network Systems Administrator:
  • Maintains smooth operation of Avaya Enterprise telephone systems, including call center applications.
  • Duties may include setting up users, troubleshooting user telephony issues and when necessary to analyze technical problems, identify and prioritize resolutions based on business needs.
  • May recommend Avaya solutions and coordinate installation or changes with colleagues, technicians, Business partners, and telco vendors.
  • Duties may include 24 X 7 support for the telephony infrastructure environments and other Telecom related activities as provided by management.

Requirements of the Network Systems Administrator:
  • Bachelor s degree or equivalent in experience. At least four years of experience in systems support and working knowledge of Avaya technology.
  • Experience with telecom/carrier, telephone protocols and deployment along with industry experience in call center management working with switch technology, knowledge of Avaya
  • AURA Hardware and software, including Communication Manager, Media Gateways, System Manager, Session Manager, AES, EMC, WFM/WFO and CMS.
  • Excellent interpersonal and communication skills (verbal & written). Additional languages would be an advantage.
  • General knowledge of Microsoft Office product suite, networking, wiring, routers, switches, and communications protocols (TCP/IP, G.711, G.729, SIP, MPLS, QoS). Microsoft, Avaya, Cisco, HP, Dell, and knowledge of CSI virtual observer is a plus.

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