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Network Technician (North Chicago)

North Chicago, IL 60064

Post Date: 02/17/18 Job ID: 44130 Industry: System Administrator

Job Title: Network Technician

Job Category: Full-Time, 9 month Contract

Location: North Chicago, IL

Schedule: Monday through Friday 8: 00 am to 5: 00 pm

Job Responsibilities:
  • Work with other Support Center analysts and Senior Technicians to understand workstation support needs. Resolve calls that have been escalated in the Call Tracking system; assume primary responsibility for client s workstation support.
  • Provide hands-on and remote controlled workstation support services.
  • Provide expertise on support services when requested by peers and clients. May be required to create software images; lead/participate in Hardware & Software deployments.
  • Hardware and Software procurement and disposal.
  • Management of print server queues and network printers. Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients.
  • Provide on-call level-2 support. Provide primary Support Center operation to maintain awareness and enhance operations of Support Center.
  • Personally operate support outposts in client area. Reconcile client demand for services with available resources.
  • Participate in Support Center planning functions. Record all support activities for proper measurement of support business.
  • Must enjoy solving a wide variety of problems on a continual basis.

Job Requirements:
  • Associates Degree in Computer Science or related discipline.
  • 2-4 years of experience in computer support.
  • Skills and experiences with the use of technology in a business environment, including exposure to Help Desk Support, data communications/networks, and application environments (mainframe, workgroup, and desktop).
  • Experience with customer service functions such as workstation support.
  • Familiarity with DOS/Windows and Lotus SmartSuite application software ability to ascertain the criticality of incoming requests.
  • Fundamental understanding of word processing, spreadsheet and terminal emulation products to properly diagnose problems.
  • Ability to translate technical terms into non-technical language; understanding of computer terms and acronyms.
  • Ability to learn new processes and procedures.
  • Excellent customer service, interpersonal, organizational and communication skills.
  • Ability to work in a fast paced changing environment.

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