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Network Technician I

North Chicago, IL 60064

Post Date: 03/18/18 Job ID: 44219 Industry: System Administrator

Job Title: Network Technician

Job Category: Full-Time, Contract

Location: North Chicago, IL

Schedule: Monday through Friday 8: 00 am to 5: 00 pm

Job Responsibilities:
  • Work with other Support Center analysts and Senior Technicians to understand workstation support needs.
  • Resolve calls that have been escalated in the Call Tracking system, assume primary responsibility for client s workstation support.
  • Provide hands-on and remote controlled workstation support services and provide expertise on support services when requested by peers and clients.
  • May be required to create software images; lead/participate in Hardware & Software deployments, and Hardware and Software procurement and disposal;
  • Management of print server queues and network printers.
  • Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients.
  • Provide on-call level-2 support.
  • Primary Support Center operation to maintain awareness and enhance operations of Support Center.
  • Personally operate support outposts in client area; reconcile client demand for services with available resources.
  • Participate in Support Center planning functions; record all support activities for proper measurement of support business.

Job Requirements:
  • Associates Degree in Computer Science or related discipline.
  • 2 to 4 years experience minimum in computer support.
  • Must enjoy solving a wide variety of problems on a continual basis.
  • Must possess skills and experiences with the use of technology in a business environment, including exposure to Help Desk Support, data communications/networks, and application environments (mainframe, work-group, and desktop).
  • Experience with customer service functions such as workstation support.
  • Familiarity with DOS/Windows and Lotus SmartSuite application software.
  • Fundamental understanding of word processing, spreadsheet and terminal emulation products to properly diagnose problems.
  • Ability to translate technical terms into non-technical language.
  • Must have an understanding of computer terms and acronyms.
  • Excellent customer service, interpersonal, organizational and communication skills; ability to work in a fast paced changing environment.

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