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Rewards Operations Manager

Hazelwood, MO 63042

Post Date: 02/24/18 Job ID: 43882 Industry: Director

This client has been open for nearly 30 years and they primarily focus on providing fortune 500/1000 companies with technology-based services to help them improve their own business. Currently, they are looking for a Rewards Operations Manager to assist with overseeing the rewards products and services.

Position: Direct Hire

Location: Hazelwood, MO

Similar Positions: Director of Rewards Operations, Rewards Operations Director, Customer Loyalty Director, Customer Loyalty Manager

Responsibilities of the Rewards Operations Manager:
  • Provide leadership of all rewards operations; including catalog management, order management, and client satisfaction
  • Ensure that all company and government policies and procedures are being followed
  • Manage day-to-day operations regarding gift cards, debit cards, merchandise, tickets, etc.
  • Coordinate with marketing to share rewards information and ensure catalog descriptions are correct
  • Collaborate with various vendors and departments to improve rewards and servicing for vendors
  • Serve as the subject matter expert for the clients, partners, and business
  • Run and analyze company reports for a clear understanding of performance, revenue and profitability for the rewards products and services
  • Lead and manage the Rewards Operations Team and assist with any issues that may occur
  • Coordinate with Business Development in regards to new content providers and vendor partnerships

Requirements of the Rewards Operations Manager:
  • Bachelor s degree required
  • Must have 10+ years of experience with incentive and loyalty rewards operations
  • Experience working with technology for online shopping, content management, order fulfillment, and warehouse operations
  • Strong contract negotiation capabilities required
  • Proficient in Microsoft Office (Excel and PowerPoint)
  • Bilingual in Spanish preferred
  • Applicants must be currently authorized to work in the United States on full-time basis

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