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Telecom Project Coordinator

Fairview Heights, IL 62208

Post Date: 03/17/18 Job ID: 44394 Industry: Migration Job Code
HireLevel Powered by Extra Helps is seeking a motivated Telecom Project Coordinator for a telecommunications and solutions consulting servicing over 50 companies located in Swansea. Job Category: Full Time
Location: Swansea, IL
Required Responsibilities -
  • Meet customer expectations by gathering the necessary technical data required for contracted services, accurately verifying order information, and setting realistic time lines
  • Enter information pertaining to orders in the active CRM software
  • Accurately enter orders into carrier systems and act as liaison between customer and carrier for all communication and follow up related to ordered services
  • Types of orders include WAN networks, business Internet services, SIP trunking, hosted PBX, cloud based applications and business security services
  • Work directly with the technicians, order writers, testers, engineers and other individuals involved in the setup process to ensure that the customer s order is provisioned as it was designed
  • Ensures all order tasks are completed on time and interfaces with external project teams for reporting and monitoring of project progress
  • Involved on the day of install to verify that circuit is tested and installed as ordered
  • Manage ongoing relationships with customer, including bill reviews, subsequent orders, trouble tickets and opportunities for additional sales
  • Enter customer trouble ticket if requested and ensure carrier is working to solve issue
  • Perform other related duties and projects as assigned

Required Qualifications -
  • Minimum Associates Degree (Bachelor s Degree preferred)
  • 2+ years of telecommunications experience working with business services

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