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Bilingual Call Center Representative

Alton, IL 62002

Posted: 09/19/18 Industry: Customer Service Representative Job Number: 47088

HireLevel powered by Extra Help is recruiting for Bilingual Call Center Representatives in Alton, IL!

This client is one of the largest water utility companies in America! In fact, they serve safe, clean water to 47 states. Currently, they are seeking Call Center Representatives to help them during this busy season. The ideal candidate would have experience with customer service, client retention, and sales.

Job Title: Bilingual Call Center Representative (Spanish/English)

Position: Contract

Hours: Sunday through Saturday, 6: 30 am - 9: 00 pm (shifts will vary)

Pay Rate: $12.00 to$13.00 per hour

Similar Positions: Account Manager, Account Representative, Call Center Representative, Client Services Representative, Customer Care Representative (CCR), Customer Service Agent, Customer Service Representative, Customer Service Specialist, Member Services Representative

Additional Responsibilities of Call Center Representative:
  • Receive inbound calls and provide support for customer concerns
  • Provide customer information for accounts, billing, and services
  • Use internal database to search for customer information
  • Handle multiple lines and calls
  • Multitask with calls and computer work
  • Other duties as assigned

Job Requirements of Call Center Representative:
  • High School Diploma or GED Require
  • Must be fluent in both Spanish and English
  • Must have 2+ years of experience in a call center
  • Ability to utilize online internal systems or web-based applications to access customer information
  • Valid driver's license and reliable transportation
  • Ability to meet background and drug screen requirements

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