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Bilingual Customer Service (English/Spanish)

North Chicago, IL 60064

Post Date: 06/22/18 Job ID: 45645 Industry: Customer Service Representative

HireLevel powered by Extra Help is looking for Bilingual Customer Service Representative (English/Spanish) in the North Chicago, IL!

Are you looking for a fast-paced call center environment? Do you have a customer service background and an analytical mindset? We want you! Our client, a major manufacturer in North Chicago, is looking for Customer Service Representatives on a contract basis in their busy call center. This position will handle a high volume of calls with speed and accuracy, demonstrate excellent customer service and communication skills and use multiple operating environments to meet the needs of customers.

Job Category: Bilingual Customer Service Representative

Location: North Chicago

Shift: All Shifts

Similar Positions: Customer Care, Dispatcher, Social and Human Service Assistant, Public Relations Specialist, Support Specialist, Administrative Assistant, Client Relations

Additional Responsibilities of the Bilingual Customer Service Representative:
  • Receive inbound and place outbound calls to customers utilizing information from database.
  • Provide customer support by troubleshooting any issues over the phone and via email.
  • Demonstrate patience and problem-solving skills while working with customers with speed and accuracy.

Job Requirements of the Bilingual Customer Service Representative:
  • 3 to 5 years of customer service/call center experience required.
  • Knowledge of at least one of the following programs: Microsoft Office Suite, Windows, DOS, Workday, Salesforce, RIMS, or SAP.
  • Must speak fluent English and Spanish and have experience using this at work.
  • Bachelors Degree preferred but not required.
  • Software knowledge of Lotus Notes, Excel, and MS Word.



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We are an equal opportunity employer.



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