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Billing and Collections Specialist

Alton, IL 62002

Posted: 11/15/18 Industry: Sales Support Job Number: 48006

HireLevel is seeking a Billing and Collections Specialist for our client located in Alton, IL!



Job Title: Billing and Collections Specialist

Job Category: Full-time, Long- Term Contract with possible extension/Temp to Perm

Shift Times: Monday-Friday, 8: 00 AM - 4: 30 PM

Location: Alton, IL

Pay Rate: $14.25 per hour

Similar Positions: Business Development, Sales Manager, Sales Coordinator, Call Center Representatives, Customer Service Representatives

Job Duties of the Billing and Collections Specialist:
  • Execute, analyze and take corrective action on a wide-range of daily, weekly and monthly Billing Control reports to ensure billing is accurate and on schedule for numerous 3rd party on-bill Billing Partnerships as well as off-bill paying customers.
  • Identify & escalate disruption with daily transmission of inbound and outbound ITS Interface Files related to Enrollments, Cancellations, Adjusting Entries, ACH & Credit Card Processing.
  • Identify discrepancies with individual transactions on daily Enrollment, Cancellation and Adjustment Interface Files utilizing thorough research and analysis. Identify resolution tactic and perform necessary actions to rectify the error.
  • Process all Shut Off cancellations received from 3rd party Billing Partners.
  • Collaborate with an extensive list of internal and external clients to resolve billing & payment discrepancies. Including but not limited to: Lockbox provider, ACH Payment Processing Vendor, multiple 3rd party Billing Partnerships, Credit Card Payment Processing Vendor, Claims Dept., Customer Service Dept., QA/Training Dept., Accounts Payable, Accounting, Marketing, ITS, Vendors, and Customers.
  • Clarifies the needs of the customer, performs in-depth investigations, researches enrollment/billing/payment inquires, resolves or takes appropriate actions to escalate complex customer billing issues and inquiries, and provides a resolution and correspondence on Customers concerns. Accurately tracks and document customers contacts.
  • Respond to 3rd party Billing Partner inquiries related to Enrollment/Cancellation/Adjustment concerns.
  • Performs account set up maintenance to correct addresses, account # s, premise # s, names, billing frequency, payment methods, etc.
  • Generates Enrollments, Cancellations, Refunds and Adjustments as needed to correct account set up or billing issues.
  • Reconciling enrollment balances, creates adjustment entries and issues check refunds in ERP system.
  • Researching billing/payment/adjustment exceptions within ERP system, correct missing/incorrect data and post the transactions to correct customer/enrollment.
  • Works non-water bill, non-billing enrollments, making outbound calls to take payments and re-enroll customers.
  • Validates 1x check refunds prior to AP check run.
  • Verify several control reports to correct data in CRM affecting financial report and ERP enrollment balances.

Job Requirements of the Billing and Collections Specialist:
  • High School Diploma or equivalent required. Associates Degree or some college coursework preferred.
  • 2 years of experience in billing, accounts receivables, accounts payable or accounting.
  • Must have collections experience.
  • Must possess strong computer applications skills and type a minimum of 40 wpm.
  • Working knowledge of applicable bankruptcy laws and regulations preferred.
  • Must meet client s background and drug testing requirements.

Earn $25 in Referral Gift Cards!

If you refer someone to HireLevel and they are hired, work at least 30 days, and you are in good standing, we will send you a $25 gift card to say thank you! Pick up and return your completed referral coupon to your local branch.

We are an equal opportunity employer.




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