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Business Development

Atlanta, GA 30339

Posted: 03/25/23 Industry: Business Development Job Number: 129848 Pay Rate: 40.00

Job Description

HireLevel is hiring a Business Information Content Designer for a Global risk management solutions company based out of Atlanta, GA.  This business professional will be responsible for analyzing, writing, editing, curating, and publishing high complex procedures, guidelines, job aids, process maps and manuals to increase productivity, improve accuracy, and contribute to the attainment of Assurant’s goals and objectives. This role will provide guidance and recommendations to all levels of leadership, business partners (internal/external) and team members.  If you love helping people find added value, then this is the job for you! 
A Global company with headquarters based out of New York City, our client helps to improve lifestyle and housing protection markets across 21 countries in North America and focuses on multiple types of insurance coverage packages! Their mission is to help clients and customers protect what is important to them with their homes and personal property.  They also aim to help customers ability to recover from natural, personal, and financial catastrophes. 
Benefits & Perks: 
  • Fully remote/ long-term contract paying $28.85 hourly / Full time hours 
  • Temp-to-perm is possible for the right candidate 
  • Accepting new college grads with little to no experience  
  • Consultant benefit package offered (Medical, Dental and Vision Insurance) 
Duties & Responsibilities
  • Serve as the GHO Content Design Documentation Product Owner by levering best practices to influence documentation decisions with the GHO leadership team, internal and external business partners 
  • Create, assess, and leverage best practices of client & system procedures, guidelines and process maps for optimal business practices 
  • Collaborate and leverage quality results with subject-matter experts and Process
    Owners by influencing enhancement(s) to improve quality scores in a proactive manner 
  • Participate as a major contributor with client manual reviews, audits and remediation action plans for procedure changes, documentation and process maps 
  • Participate as a major contributor with the Intake & Governance, IT, and Ops leadership team by creating efficient workflow processes to reduce expenses and decrease SLAs for all content design documentation services 
  • Monitor and manage procedure change requests from the intake process (Intake & Governance) to the approval process (Operations leadership, Account Executives, Client Services leadership or client) and finalizing with the SmartFlow business rules assessment (SmartFlow leadership) 
  • Collaborate and develop new and maintain current Training department documentation for user training 
  • Maintain flow charts to align with SSP procedures

Requirements/ Knowledge and Experience preferred: 
  • Bachelor’s degree in English, Communications, Business Administration, or a related field, or equivalent work experience 
  • 1+ years of leading projects, teams or process 
  • 1-3+ years in content design 
  • Knowledge of content design models and principles and a demonstrated ability to apply them to the design and development of content/documentation which meets the needs of a diversity of readers is preferred 
  • Strong working knowledge of various software programs- Microsoft Office 365 including Power BI and Visio or iGrafx. 
  • 3+ years of insurance, mortgage or financial services experience 
  • Knowledge of web-based software application or authoring tools- Helpjuice, ServiceNow and RoboHelp 
  • Knowledge of insurance tracking systems or processes- SSP, AssurTrack, TrackAll, PMS, Black Knight and other tracking systems 
  • A plus to have knowledge of animation software tools for videos, photography, design, web, UX and more- Vyond, Adobe Captivate, and Adobe Creative Cloud 

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