Essential Duties and Responsibilities 

• Our Customer Service Representative is the first person most customers communicate with when they have a problem. The Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience. This will require you to use a multi-phone line system, email and or in person. 
• Our customer service representative will receive orders for installation or change in service and will communicate to all vendors, departments, and customers.
• Is quick and accurate when entering data.
• Handles complex and escalated customer service issues.
• Coordinates all outbound deliveries and onsite pick-ups.
• Works closely with the Sales and Design teams to assure the accuracy of information for delivery or install.
•  Keeps both internal and external customers updated on current orders and product status from start of project to the completion of the project.
• Solicits sale of new or additional services.
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Other duties as assigned.
• Multitask between answering phone and responding to emails
• Keeping records of customer interactions, transactions, comments, and complaints.
• Maintaining a positive, empathetic, and professional attitude toward customers always.