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Call Center Representative

Carbondale, IL 62903

Posted: 09/19/18 Industry: Customer Service Representative Job Number: 47059

Hirelevel powered by Extra Help is seeking Call Center Representatives for a Fortune 500 Heathcare client located in Carbondale, IL. The ideal candidate will have experience in Customer Service, Insurance or Healthcare.

Location: Carbondale, IL

Pay Rate: $12.25/hour

Position: Contract to Direct

Shift: Varies

Similar Jobs: Customer Service, Call Center, Insurance Rep, Healthcare, Medical Billing

  • Initiate and respond to telephone and written correspondence with members, providers and/or other insurance carriers within established timeframes utilizing current reference materials and available resources.
  • Process correspondence, provide the appropriate level of updates via tracking systems and follow up with the initiating party.
  • Maintain performance and quality standards based on established metrics, including turn-around times.
  • Research and identify any processing inaccuracies and route to the appropriate team for adjustment.
  • Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement, and call reduction.

  • Education/Experience: High school diploma or equivalent.
  • 1+ year of call center customer service experience or 2+ years customer service experience, preferably in a healthcare or insurance environment.
  • Bilingual experience may be preferred.
  • Must meet background and drug screening requirements

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