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Call Center Representative

Carbondale, IL 62903

Posted: 11/15/18 Industry: Customer Service Representative Job Number: 47921

Hirelevel powered by Extra Help is seeking multiple Call Center Representatives for our client located in Carbondale, IL. Our client is a fortune 500 company who is a nation-wide leader in the healthcare services field and they pride themselves on their ability to provide a wide range of government sponsored healthcare programs; including a variety of insurance solutions. The ideal candidate for this position will have experience in Customer Service, Insurance or Healthcare.

Location: Carbondale, IL

Pay Rate: $12+/hour

Position: Full-time/6-month contract to permanent

Similar Jobs: Customer Service, Call Center, Insurance Rep, Healthcare

Shift: Varies

Description for Call Center Representative:
  • Initiate and respond to telephone and written correspondence with members, providers and/or other insurance carriers within established timeframes utilizing current reference materials and available resources.
  • Process correspondence, provide the appropriate level of updates via tracking systems and follow up with the initiating party.
  • Maintain performance and quality standards based on established metrics, including turn-around times.
  • Research and identify any processing inaccuracies and route to the appropriate team for adjustment.
  • Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement, and call reduction.

Requirements for Call Center Representative:
  • Education/Experience: High school diploma or equivalent.
  • 1+ years of call center customer service experience or 2+ years of customer service experience, preferably in a healthcare or insurance environment.
  • Bilingual experience may be preferred.
  • Must meet background and drug screening requirements.

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We are an equal opportunity employer.
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