Hirelevel powered by Extra Help is seeking Call Center Representatives for a client located in Indianapolis, IN.
The ideal candidate will have experience Customer Service.
Location: Indianapolis, IN Park 100 Area
Pay Rate: $12.00
Similar Jobs: Customer Service, Call Center, Insurance Rep, Healthcare, Medical Billing
Shift: Full- Time; 2nd shifts available; 10-7pm
Description for the Call Center Representative:
Provide exceptional customer service at all times to customers over the phone
Strengthen clients brands by responding to customer inquiries, processing requests, and always striving to surpass expectations
Update customer database systems with owner record changes, diary note entries, and workflow case to completion, ensuring accuracy of all entries
Escalate issues to manager as appropriate
Ensure courteous quality of service on all phone calls
Ability to multi-task with phone and computer
Adhere to company policies and responsibly manage time & attendance
Assist with other duties as assigned
Requirements for Call Center Representatives:
High school diploma or GED equivalent
Some college course work preferred but not required
1+ years of experience in a call/contact center, customer service or related customer-facing role
Solid verbal communication skills with professional telephone etiquette
Ability to handle difficult situations professionally and with appropriate patience
Basic math, reading, writing, organizational skills, and problem-solving capabilities
Type 40+ WPM, meet required data entry and customer service experience assessments
Meet background and drug screening verification requirements
Flexibility to work nights, weekends and alternate schedules/shifts is a plus
Bi-lingual is a plus
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