Find the job you have been looking for!

Start Here

Call Center Representative

Indianapolis, IN 46278

Posted: 04/19/19 Industry: Customer Service Representative Job Number: 49613

Hirelevel powered by Extra Help is seeking Call Center Representatives for a client located in Indianapolis, IN.

The ideal candidate will have experience Customer Service.

Location: Indianapolis, IN Park 100 Area

Pay Rate: $12.00

Similar Jobs: Customer Service, Call Center, Insurance Rep, Healthcare, Medical Billing

Shift: Full- Time; 1st Mon-Fri 9am-6pm

Description for the Call Center Representative:
  • Provide exceptional customer service at all times to customers over the phone
  • Strengthen clients brands by responding to customer inquiries, processing requests, and always striving to surpass expectations
  • Update customer database systems with owner record changes, diary note entries, and workflow case to completion, ensuring accuracy of all entries
  • Escalate issues to manager as appropriate
  • Ensure courteous quality of service on all phone calls
  • Ability to multi-task with phone and computer
  • Adhere to company policies and responsibly manage time & attendance
  • Assist with other duties as assigned

Requirements for Call Center Representatives:
  • High school diploma or GED equivalent
  • Some college course work preferred but not required
  • 1+ years of experience in a call/contact center, customer service or related customer-facing role
  • Solid verbal communication skills with professional telephone etiquette
  • Ability to handle difficult situations professionally and with appropriate patience
  • Basic math, reading, writing, organizational skills, and problem-solving capabilities
  • Type 40+ WPM, meet required data entry and customer service experience assessments
  • Meet background and drug screening verification requirements
  • Flexibility to work nights, weekends and alternate schedules/shifts is a plus
  • Bi-lingual is a plus

Earn $25 in Referral Gift Cards! If you refer someone to HireLevel and they are hired, work at least 30 days, and you are in good standing, we will send you a $25 gift card to say thank you! Pick up and return your completed referral coupon to your local branch.

We are an equal opportunity employer.
Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.