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Call Center Representative

Mexico, MO 65265

Posted: 09/19/18 Industry: Customer Service Representative Job Number: 47054

HireLevel powered by Extra Help is seeking a Call Center Representative in Mexico, MO!

The ideal candidate will provide professional service to customers of multiple catalog brands, with emphasis delighting the customer when placing a telephonic order or responding to an inquiry. Increase profits by offering sales specials, cross selling, implementing cancel saves and return saves. Provide on-the-spot problem solving to help expedite customer resolutions and thoroughly document all actions taken to provide a complete history of customer interaction.

Job Category: Full Time, Contract to Direct

Location: Mexico, MO

Shift: Various shifts

Compensation of Call Center Representative: Starting at $10.25 an hour, commission after 90 days

Additional Responsibilities of Call Center Representative:
  • Answering inbound calls professionally and proficient
  • Completing phone orders
  • Data entry of orders into the computer system quickly and accurately
  • Resolve any customer service issues regarding returns, exchanges, refunds, or other inquiries
  • Offer cross sells or Up sells using key phrases when necessary
  • Participate in team meetings
  • Other administrative duties as assigned

Job Requirements of Call Center Representative:
  • High School Diploma or GED
  • Excellent communication skills via written and oral
  • Maintain a multi-line phone system
  • Excellent computer skills
  • Six months of previous customer service or call center experience required
  • Must meet client's requirements for background and drug screening

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