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Claims Specialist

Alton, IL 62002

Posted: 11/15/18 Industry: Customer Service Representative Job Number: 47994

HireLevel is recruiting for Claims Specialists in Alton, IL!

Our client is hiring for multiple Claims Specialists to handle day-to-day customer service claims activities, including repair claims processing via call handling, mail handling of incoming repair contractor invoices, account maintenance, file documentation, problem resolution, reporting and claims follow-up activities. The job requires flexibility to work weekends and/or evenings via a rotating schedule (non-traditional schedule). Previous claims experience preferred.



Job Category: Full-Time

Location: Alton, IL

Schedule: Monday through Friday 6: 30 am to 9: 00 pm, rotating weekends

What is unique about the client? Public utilities company providing services to over 14 million customers in the United States and Canada.

Similar Positions: Call Center Representative, Customer Service Representative, Data Entry, Operations Clerk, Clerical, Receptionist

Compensation of Claims Specialist: $12- 13 per hour

Responsibilities of Claims Specialist:
  • Receive inbound claims calls from customers related to services provided.
  • Remain accessible to achieve appropriate problem resolution.
  • Clarify the needs of the customer, answer customer inquiries, and assist in the resolution of concerns.
  • Document customer contacts and claims as appropriate.
  • Maintain a courteous and knowledgeable appearance to the customer.
  • Handle difficult calls and avoid escalation whenever possible.

Requirements of Claims Specialist:
  • High School Diploma or GED equivalent required.
  • 2 years of claims, call center or customer service experience.
  • Fluent in both Spanish and English highly referred.
  • Must have strong computer skills including Microsoft Office.
  • Must have strong communication skills. Will interact with various departments within the company including Risk Management and Legal.
  • Must be able to meet client s background and drug testing requirements.

Earn $25 in Referral Gift Cards!

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We are an equal opportunity employer.
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