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Collections Manager

Edwardsville, IL 62025

Posted: 05/28/24 Industry: Program Manager Job Number: 131478 Pay Rate: $75,000-$85,000

Job Description

HireLevel is seeking a Collections Manager for a credit union in Edwardsville, Illinois. The Collections Manager provides leadership and strategic direction to the collection and loss mitigation activities of the credit union related to the consumer, credit card, and mortgage portfolios.  This individual is responsible for overseeing collection efforts by analyzing the credit quality of the portfolio, managing delinquent accounts, and implementing collections strategies. Are you passionate about leading, coaching, and motivating others? Do you thrive in a fast-paced environment? Are you detail-oriented and like working with numbers? If you answered yes to these questions, then you should apply!

Founded in May of 1943 by a group of visionaries from a local military base, our client is a full-service financial institution providing financial services for individuals and businesses, including free checking accounts with interest, ATMs, credit and debit cards, new and used vehicle loans, mortgage loans and much more. They were voted ‘Best In-State Credit Union’ in 2022 by Forbes and believe that putting their internal team first is essential to success!


  • Pay: $75,000-$85,000
  • Medical, Dental, Vision, Life, and Disability Insurance
  • Flexible Spending Accounts
  • 401(k) 
  • Employee Assistance Programs
  • Paid time off
  • 11 paid holidays
  • Financial Planning
  • Tuition Assistance
  • College Savings

Essential Duties and Responsibilities:

·Directs and monitors the collection activity for the credit union to ensure that the credit union meets established delinquency goals and objectives, while at the same time trying to help the membership maximize its experience with the credit union.

·Exhibits strong leadership presence by engaging staff in modeling and setting clear expectations. Maintains a high level of cooperation and rapport with staff to ensure accurate and efficient operations and service.

·Monitors progress of department staff and mentor staff to ensure achievement of performance goals.

·Maintains a systematic process for identifying delinquent accounts of borrowers and establishes methods and procedures for immediately responding to delinquent situations with collection activity.

·Develops, coordinates, and administers loss mitigation strategies to minimize credit losses in consumer and residential portfolios.

·Monitors tracking systems for all bankruptcies, suits, foreclosures, and other post charge off activity. Monitors collection practices and procedures and maintain a written procedures manual regarding all collection functions including garnishments, judgments, and other legal proceedings.

·Implements reporting and monitoring of Key Performance Indicators.

·Stays current with all provisions of the Federal and State bankruptcy codes and regulations as well as repossession and collection laws.

·Monitors and communicates on the department’s performance against operational goals and objectives to senior management and the Board of Directors.

·Maximizes recovery and collection of Credit Union assets from delinquent and charge-off accounts.

·Prepares monthly executive reporting. 

Job Requirements:

·Bachelor’s degree or equivalent work-related experience

·Five years’ work experience in a financial institution or five years’ experience as a Collections Manager

·Experience with automated collections systems and Microsoft® Office products 

              ·Working knowledge of federal bankruptcy laws as well as state                   and federal lending regulations

              ·Experience with Akcelerant/Temenos, and Symitar preferred

We are an equal opportunity employer. It is our policy to provide equal employment opportunities to all employment applicants without regard to unlawful considerations of race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, age, ancestry, physical or mental disability, genetic information, marital status, or any other protected classification protected by local, state, or federal laws.

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About Edwardsville, IL

Ready to embark on a new career adventure in Edwardsville, Illinois? This vibrant city, located in Madison County, just a stone's throw from the St. Louis metropolitan area, offers an irresistible blend of small-town charm and big-city amenities. With renowned art galleries like the Edwardsville Arts Center, top-notch cuisine at local eateries, and exciting events at the Wildey Theatre, there's no shortage of cultural experiences to enjoy. From exploring the lush gardens of the Watershed Nature Center to catching a game at the nearby Busch Stadium to cheer on the St. Louis Cardinals, Edwardsville has something for everyone. Check out our job listings in this thriving region and take the next step towards a fulfilling career!