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Collections Representative

Northbrook, IL 60062

Posted: 10/16/18 Industry: Financial Advisor Job Number: 47619

HireLevel is seeking an Collections Representative for a client located in Northbrook, IL.

Location: Northbrook, IL

Pay Rate: $18+ an hour

Similar Jobs: Accounting, Collections, Administration

Shift: Full Time; 8am-5pm

Description for the Collections Representative:
  • Initiates correspondence (verbal or written) to customers and field sales to enhance corporate cash flow. Ensures that the departmental Days Sales outstanding (DSO) goal is achieved.
  • Presents a positive and service oriented attitude to internal and external customers to maintain and improve customer relationships.
  • Recommends efficiencies regarding departmental procedures and customer payment patterns ensuring they are appropriate to departmental goals and objective attainment.
  • Analyzes Portfolios, identifies customers that require placement with third party collections, bankruptcy processes, submits credits and rebills, manual billing, and write-off preparation. Customers are only placed with external agency once internal efforts have been exhausted.
  • Evaluates account status to initiate credit suspension and pursues action with customer and sales force to ensure payment. Will appraise situation once resolved to potentially reinstate credit terms.
  • Identifies causes for customer deductions, recommends operational changes that reduce/eliminate reoccurring deductions.
  • Secures proof of delivery in order to substantiate services were rendered.
  • Provides training and mentoring capabilities to new hires. Will serve as a role model to internal and external customers to display professionalism and a can do attitude.
  • Performs other related duties as required or requested.

Requirements for Collections Representative:
  • Education equivalent to Associates Degree in Business Management, Accounting, Banking & Finance, or Liberal Arts, or the equivalent in related work experience, demonstrating a working knowledge of collection rules and regulations and aging procedures.
  • Business to Business collections experience preferred
  • Two or more years of experience as a collector, or the equivalent in related work experience, demonstrating a working knowledge of collection policies and procedures.
  • Demonstrates proficiency in Microsoft Excel, Word, and Outlook.
  • Demonstrates the ability to type a minimum of 40 wpm.

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