Essential Functions and Duties:

• Review call log entries from the previous day and assess if the information entered into the call log meets the definition of an alleged complaint
• Open complaint records within the complaint management system based on the review of data entered into the call log by customer experience
• Train customer experience on the process of entering data into the call log so that a correct complaint determination can be made
• Support and collaborate with other complaint analysts and investigators for administrative support as needed
• Participate in daily management meetings and report key metrics as deemed necessary by the management team
• Selection of product family and component, allegation,  and reportability codes based on the scope of the complaint allegation 
• Review of product design life table and complete closure data fields on complaint records if the product involved in the alleged complaint was past design life
• Forward complaints that resulted in an injury to complaint investigators for detailed investigation 
• Review complaints that have previously been investigated, update investigation summary on complaint records and close complaint records
• Facilitate transfer of information between complaint team members and complaint investigators as needed
• Report the performance of complaint handing processes during management reviews and other daily management meetings

Qualifications:

• Associate degree or higher is preferred
• Knowledge about medical device complaint handling processes 
• Microsoft Word and Excel
• Basic computer skills
• Efficient data entry skills
• Attention to details
• Good command of English

Education & Experience:

• 2 - 3 years of data analysis and trending experience 
• Knowledge of medical device complaint handling processes

We are an equal opportunity employer.