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Customer Care Specialist

Staunton, IL 62088

Posted: 05/24/24 Industry: CSR Job Number: 131902 Pay Rate: 17.00

Job Description

HireLevel is seeking a Customer Care Specialist-Sales in Staunton, IL.

Job TitleCustomer Care Specialist-Sales
Job Type: Contract
Location: Staunton, IL
Hours: Monday-Friday 8am-5pm
Rate of Pay: $17.00 + Commissions & Bonuses 

The Customer Care Specialist-Sales sells and promotes services and products to new and existing businesses and residential customers.

-Prescription Card
-Vision Care Program
-Employee Assistance Program (EAP)
-Group Life Insurance
-Optional Voluntary Life Insurance
-401K Company Match Program
-Paid Vacation, Holiday, Personal, Funeral, Sick Leave
-Education Enrichment Program

Responsibilities of the Customer Care Specialist-Sales:
• Defines potential customer needs, finds solutions, develops proposals and sales presentations, and closes the sale. Works with sales engineers on complex customer solutions.
• Receive latest advertising campaigns, special offers, and other marketing campaigns that the system provides. Will need to be able to accurately explain campaigns/special offers thoroughly to the customers.
• Maintains contact with existing customer base and capitalizes on any new sales opportunities by introducing new technologies, products, and services to support client operations.
• Assists customers with new service requests, service plan changes, move orders, disconnects, service questions, and any other concerns along with completing appropriate order/request forms.
• Communicate daily with customers and internal personnel to ensure that all company requirements are met, and that the customer experience is premium from start to finish.
• Help your team increase market share/product penetration and reduce product churn in order to assure profitable revenue generation.
• Follows up with customers after installations and alterations to ensure customer satisfaction.

Requirements of the Customer Care Specialist-Sales:

• High School Diploma or Equivalent
• 1-3 years of previous sales or customer service experience—Sales experience in an office a plus
• Telecommunications, Cable Television and/or Technical Data experience a plus but not required.
• Proficiency in Microsoft Office Applications.
• Exceptional written, verbal and phone communication.
• Strong and accurate data entry.
• Willingness to engage collaboratively in a dynamic team and service-oriented environment.
• Ability to explain campaigns/special offers thoroughly to customers.
• Ability to organize and prioritize work assignments.
• Ability to make sound decisions using information at hand.
• Ability to maintain strict confidentiality and adhere to company policies and procedures.
• Ability to acquire new customers and prospects.
• Ability to build relationships with new and existing customer base.
• Ability to meet established sales goals and profit objectives.
• Knowledge of CRM/billing platform.

Earn $50 in Referral Gift Cards!
If you refer someone to HireLevel and they are hired, work at least 30 days, and you are in good standing, we will send you a $50 gift card to say thank you! Submit your referrals at www.hirelevel.com

Hirelevel is an equal opportunity employer.

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About Staunton, IL

Ready to take the next step in your career? Explore our job opportunities in and around Staunton, Illinois! Nestled in the heart of Macoupin County, Staunton offers a unique blend of small-town charm and exciting growth opportunities. From the historic Henry's Rabbit Ranch to the stunning Cedarhurst Center for the Arts in nearby Mount Vernon, there's no shortage of culture and adventure here. Don't miss out on savoring a famous horseshoe sandwich or catching a show at the Liberty Theater. Join us in Staunton and discover a vibrant community filled with endless possibilities for your professional journey!