Essential Functions and Duties:

• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Normally follows established procedures on routine work, requires instructions only on new assignments.
• Dedicated Point of Contact for specified international region, providing daily and technical support.  
• Process quotes, parts orders, chair orders and returns when applicable within the region.  
• Build sustainable relationships and trust with customer accounts through open and interactive communication. 
• Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 
• Ability to multi-task, prioritize, and manage time effectively. 
• Support Customer Experience teams as needed.  
• Follow direction, procedures, and instructions for all work assignments. 
• Work as a team and maintain professionalism at all levels in the organization. 
• Maintain regular and predictable attendance; report to work on time. 
• Other duties and responsibilities as assigned. Duties and responsibilities may change from time to time. 
• Work at a computer for 8+ hours per day.
• Use a computer keyboard and enter data for 8+ hours per day; frequent finger and wrist manipulation. 
• See fine details for extended periods of time, including objects and/or drawings.
• Wear required personal protective equipment as needed. 

Qualifications:

• Proficiency in the English language (written and oral); strong grammar skills. 
• Ability to communicate with a pleasant voice and in a professional manner.  
• Attention to detail and ability to perform accurate work.  
• Ability to maintain confidentiality of information and records.  
• Ability to work independently, self-starter, with minimal supervision.  
• Ability to prioritize and reprioritize tasks on an ongoing basis. 
• Basic computer, and math skills; proficiency with Microsoft Office Suite and Adobe Acrobat. 
• Ability to multi-task and work in a fast-paced environment and manage time effectively.   
• Interact with a multitude of internal areas including Sales, Transportation, Production Planning. 

Education & Experience:

• Minimum of at least 2-4 years’ experience of customer support. 
• Proven customer support experience or experience as a Client Services Representative. 
• High school diploma or GED.  
• Call center experience a plus. 

We are an equal opportunity employer.