HireLevel is looking for Customer Service Representatives in Alton, IL!
Job Category: Full-time Temp-Hire
Contract Location: Alton, IL
Shift: Monday through Friday 6:30 am to 9:00pm, rotating weekends
Similar Positions: Customer Service Representative, Claims, Billing
Responsibilities of Customer Service Representative:
- Receive inbound claims calls from customers related to services provided.
- Remain accessible to achieve appropriate problem resolution.
- Clarify the needs of the customer, answer customer inquiries, and assist in the resolution of concerns.
- Document customer contacts and claims as appropriate.
- Maintain a courteous and knowledgeable appearance to the customer.
- Handle difficult calls and avoid escalation whenever possible.
Requirements of Customer Service Representative:
- High School Diploma or GED equivalent required.
- Call center or customer service experience.
- Must have strong computer skills including Microsoft Office.
- Must have strong communication skills. Will interact with various departments within the company including Risk Management and Legal.
- Must be able to meet client’s background and drug testing requirements.
Earn $25 in Referral Gift Cards!
If you refer someone to HireLevel and they are hired, work at least 30 days, and you are in good standing, we will send you a $25 gift card to say thank you! Submit your referrals at www.hirelevel.com/referral
.We are an equal opportunity employer.