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Customer Service Representative

Alton, IL 62002

Posted: 10/19/19 Industry: CSR Job Number: 112762 Pay Rate: 12.00
HireLevel is looking for Customer Service Representatives in Alton, IL!

Job Category: Full-time Temp-Hire
Contract Location: Alton, IL
Shift: Monday through Friday 6:30 am to 9:00pm, rotating weekends
Similar Positions: Customer Service Representative, Claims, Billing 

Responsibilities of Customer Service Representative:
  • Receive inbound claims calls from customers related to services provided.  
  • Remain accessible to achieve appropriate problem resolution.
  • Clarify the needs of the customer, answer customer inquiries, and assist in the resolution of concerns.
  • Document customer contacts and claims as appropriate.  
  • Maintain a courteous and knowledgeable appearance to the customer.  
  • Handle difficult calls and avoid escalation whenever possible.

Requirements of Customer Service Representative:
  • High School Diploma or GED equivalent required.
  • Call center or customer service experience.  
  • Must have strong computer skills including Microsoft Office.
  • Must have strong communication skills. Will interact with various departments within the company including Risk Management and Legal.
  • Must be able to meet client’s background and drug testing requirements.

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We are an equal opportunity employer.
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