HireLevel is looking for multiple Customer Service Representative in Boca Raton, FL!
Job Title: Customer Service Representative
Job Category: Contract
Contract Location: Boca Raton, FL
Shift: Hours of operation are Monday – Friday, 7:00 am – 9:00 pm, Saturday and Sunday 8:00 pm 7:00 pm
Responsibilities for Customer Service Representative:
- Responsible for responding to retail customer concerns, troubleshooting equipment problems and logging proper calls.
- Schedule technicians for repair calls logged for US customers.
- Use ServiceMax system for customer service requests, using the information provided in instruction screens.
- Places necessary outgoing calls to notify responsible parties.
Requirements for Customer Service Representative:
- 2 years of external customer service experience required; Call Center experience preferred.
- Must be able to train Monday – Friday 9:00 am – 5:30 pm for 4-6 weeks.
- Excellent communication skills.
- Bilingual French/English or Spanish/English preferred.
- Must be able to type a minimum of 35 wpm.
- Basic knowledge of computer applications.
- Strong organizational skills.
Earn $25 in Referral Gift Cards!
If you refer someone to HireLevel and they are hired, work at least 30 days, and you are in good standing, we will send you a $25 gift card to say thank you! Submit your referrals at www.hirelevel.com/referral
We are an equal opportunity employer.