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Customer Service Representative

Boca Raton, FL 33487

Posted: 06/25/19 Industry: CSR Job Number: 123548 Pay Rate: 17.00
HireLevel is looking for multiple Customer Service Representative in Boca Raton, FL!

Job Title: Customer Service Representative
Job Category: Contract
Contract Location: Boca Raton, FL 
Shift: Hours of operation are Monday – Friday, 7:00 am – 9:00 pm, Saturday and Sunday 8:00 pm 7:00 pm

 
Responsibilities for Customer Service Representative:

  • Responsible for responding to retail customer concerns, troubleshooting equipment problems and logging proper calls. 
  • Schedule technicians for repair calls logged for US customers. 
  • Use ServiceMax system for customer service requests, using the information provided in instruction screens. 
  • Places necessary outgoing calls to notify responsible parties.

Requirements for Customer Service Representative:
  • 2 years of external customer service experience required; Call Center experience preferred. 
  • Must be able to train Monday – Friday 9:00 am – 5:30 pm for 4-6 weeks.
  • Excellent communication skills. 
  • Bilingual French/English or Spanish/English preferred. 
  • Must be able to type a minimum of 35 wpm. 
  • Basic knowledge of computer applications. 
  • Strong organizational skills.

Earn $25 in Referral Gift Cards! 
If you refer someone to HireLevel and they are hired, work at least 30 days, and you are in good standing, we will send you a $25 gift card to say thank you! Submit your referrals at www.hirelevel.com/referral.

We are an equal opportunity employer.

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