HireLevel powered by Extra Help is seeking a Customer Service Representative for our client located in Crystal Lake, IL
Job Title: Customer Service Representative
Job Category: Full-time, Contract
Location: Crystal Lake, IL
Pay Rate: $15.00 per hour
Similar Positions: Customer Care, Dispatcher, Social and Human Service Assistant, Public Relations Specialist, Support Specialist, Administrative Assistant, Client Relations
Job Duties of the Customer Service Representative:
Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.
Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability.
Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records.
Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information.
Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties as necessary.
Other duties as required and assigned.
Job Requirements of the Customer Service Representative:
High School Diploma or equivalent required.
A minimum of 6 months of related experience or training.
Experience with AS400 operating systems and warehouse management systems preferred.
Experience using Microsoft Outlook, Word, and Excel.
Ability to lift and/or move up to 25 pounds.
Earn $25 in Referral Gift Cards!
If you refer someone to HireLevel and they are hired, work at least 30 days, and you are in good standing, we will send you a $25 gift card to say thank you! Pick up and return your completed referral coupon to your local branch.