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Customer Service Representative

Edwardsville, IL 62025-

Posted: 09/19/18 Industry: Customer Service Representative Job Number: 46182

HireLevel powered by Extra Help is seeking a Customer Service Representative for our client located in Crystal Lake, IL

Job Title: Customer Service Representative

Job Category: Full-time, Contract

Location: Crystal Lake, IL

Pay Rate: $15.00 per hour

Similar Positions: Customer Care, Dispatcher, Social and Human Service Assistant, Public Relations Specialist, Support Specialist, Administrative Assistant, Client Relations

Job Duties of the Customer Service Representative:
  • Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.
  • Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
  • Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability.
  • Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records.
  • Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information.
  • Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties as necessary.
  • Other duties as required and assigned.

Job Requirements of the Customer Service Representative:
  • High School Diploma or equivalent required.
  • A minimum of 6 months of related experience or training.
  • Experience with AS400 operating systems and warehouse management systems preferred.
  • Experience using Microsoft Outlook, Word, and Excel.
  • Ability to lift and/or move up to 25 pounds.

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We are an equal opportunity employer.

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