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Customer Service Representative

Indianapolis, IN 46204

Posted: 05/20/19 Industry: Customer Service Representative Job Number: 49893

Hirelevel is seeking a Customer Service Representative in Indianapolis, IN. Our client is a fortune 500 company who is a nation-wide leader in the healthcare services field and they pride themselves on their ability to provide a wide range of government sponsored healthcare programs; including a variety of insurance solutions.

Position: Customer Service Representative

Pay Rate: Based on experience

Shift: Varies

Similar Jobs: Call Center Representative, Help Desk

Description:
  • Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
  • Refer unresolved customer grievances to designated departments for further investigation
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Requirements:
  • High school diploma or GED preferred
  • At least one yeat of customer service related experience required
  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills
  • Ability to work independently and manage one s time
  • Ability to accurately document and record customer/client information
  • Previous experience with computer applications, such as MS Outlook or data entry software

Earn $25 in Referral Gift Cards!

If you refer someone to HireLevel and they are hired, work at least 30 days, and you are in good standing, we will send you a $25 gift card to say thank you! Pick up and return your completed referral coupon to your local branch.

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