Industry: Customer Service Representative
Job Number: 49893
Hirelevel is seeking a Customer Service Representative in Indianapolis, IN. Our client is a fortune 500 company who is a nation-wide leader in the healthcare services field and they pride themselves on their ability to provide a wide range of government sponsored healthcare programs; including a variety of insurance solutions.
Position: Customer Service Representative
Pay Rate: Based on experience
Similar Jobs: Call Center Representative, Help Desk
- Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
- Refer unresolved customer grievances to designated departments for further investigation
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- High school diploma or GED preferred
- At least one yeat of customer service related experience required
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills
- Ability to work independently and manage one s time
- Ability to accurately document and record customer/client information
- Previous experience with computer applications, such as MS Outlook or data entry software
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