HireLevel is looking for Customer Service Representatives in the North Chicago, IL!
Are you looking for a fast-paced call center environment? Do you have a customer service background and an analytical mindset? We want you! Our client, a major manufacturer in North Chicago, is looking for Customer Service Representatives on a contract basis in their busy call center. This position will handle a high volume of calls with speed and accuracy, demonstrate excellent customer service and communication skills and use multiple operating environments to meet the needs of customers.
Our candidates will have to opportunity to explore opportunities in various fields. They are able to go to work every day with energy and enthusiasm because they witness employee growth, training, and networking throughout which proves the endless possibilities with this client.
Job Category: Full Time, Contract
Location: North Chicago, Lake County, IL
Shift: Monday through Friday, between 7:00 am - 7:00 pm (8 hour shifts)
Compensation: $19.40 per hour
Similar Positions: Customer Care, Dispatcher, Social and Human Service Assistant, Public Relations Specialist, Support Specialist, Administrative Assistant, Client Relations
Responsibilities of the Customer Service Representative:
- Access company database to retrieve customer and company information.
- Responsible for taking inbound calls as well as placing outbound calls to assist customers.
- Analyze received information and demonstrate good problem solving skills by using a variety of resources provided.
- Receive inbound and place outbound calls to customers utilizing information from database.
- Demonstrate patience and problem-solving skills while working with customers.
- Support customers in navigating and troubleshooting any issues over the phone and via email.
Requirements of the Customer Service Representative:
- 3+ of customer service/call center experience required.
- Bachelor’s degree preferred.
- Experience in Human Resources is preferred.
- Workday and Salesforce knowledge preferred.
- Bilingual Spanish/English and French/English strongly preferred.
- Ability to handle a high volume of calls.
- Basic Microsoft Word and Excel skills required.
- Must be able to meet the client's background requirements.
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