HireLevel powered by Extra Help is seeking a Customer Service Representative for a leading communications company with an office in Marion, IL. The ideal candidate has previous office experience and a background in customer service.
Job Category: Customer Service, Administration
Job Type: Full Time
Pay Rate: $11-$13 with a 90 day review
Similar Positions: Office Assistant
Job Duties for the Customer Service Representative:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowledge of products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
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