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Customer Service Representative

Marion, IL 62959

Posted: 10/21/18 Industry: Administrative Assistant Job Number: 44949

HireLevel powered by Extra Help is seeking a Customer Service Representative for a leading communications company with an office in Marion, IL. The ideal candidate has previous office experience and a background in customer service.

Job Category: Customer Service, Administration

Job Type: Full Time

Pay Rate: $11-$13 with a 90 day review

Similar Positions: Office Assistant

Job Duties for the Customer Service Representative:
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowledge of products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

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We are an equal opportunity employer.

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