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Customer Service Representative

Saint Louis, MO 63103

Posted: 06/20/19 Industry: Customer Service Representative Job Number: 123620 Pay Rate: 15.00

HireLevel is recruiting for a Patient Liaison in Downtown St. Louis, MO!

Job Category: Full-Time, 9am-6pm, Monday-Friday

Location: Downtown St. Louis, MO

Similar Positions: Medical receptionist, Customer Service Rep, Call Center Rep

Compensation of Patient Liaison

  • $15 an hour
  • Benefits after hire

Responsibilities of Patient Liaison:

? Access and communicate patient lab reports to patients via phone or on-line portal.

? Gather and communicate patient treatment history to physician if follow-up care is needed.

? Troubleshoot and resolve problems related to specimens and results.

? Maintain patient confidence by keeping patient records information confidential.

? Serve as a liaison between the lab, doctors’ network and patient.

? Collect outstanding payments.

? Keep the Sexual Health Advocate informed of any issues with the labs and/or patients.

? Always represent the company in a positive light.

? Attend meetings as needed.

Requirements of Patient Liaison:

? Strong customer service background is required.

? Compassionate and caring

? Detailed oriented

? Able to maintain confidentiality.

? Communicates well both orally and in writing.

? Ability to remain calm in stressful situations.

? Possess a basic understanding of medical terminology is preferred. 

Earn $25 in Referral Gift Cards!

If you refer someone to HireLevel and they are hired, work at least 30 days, and you are in good standing, we will send you a $25 gift card to say thank you! Submit your referrals at

We are an equal opportunity employer.

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