HireLevel is searching for a Customer Success Manager in the St. Louis, MO area! This company values the employees that embrace change, celebrates diversity and welcomes positive attitudes and growth at any level!
Customer Success Manager plays a key role in the success of the company. They work closely with the clients, helping them understand how the company operates and the finds the best ways to develop a successful partnership with the client. In a real sense, they are the client s coach, providing critical insight, encouragement, and data to help them increase their revenue and grow their business. The Customer Success Manager services as the primary liaison between clients and the internal coworkers. They manage the onboarding process, execute the email campaign launch, and communicate and prospects on behalf of the client to set quality B2B sales calls. The goal is to fulfill the client meeting objectives in order to retain the client beyond their initial contract.
Pay Rate: base on experience
Location: St. Louis, MO
Shift: Monday Thursday; 8: 30 am 5: 30 pm (these hours may vary)
Serve as the primary point of contact and sole project manager for up to sixteen customers
Work with clients in a diverse set of industries to help them achieve their lead generation objectives
Mange all high-level aspects of a client account: weekly client communication, reporting outcomes (internally in weekly meetings and externally to clients)
Daily responsibility for checking and managing the client inbox
Provide feedback and guidance to the targeting, content, and operations teams regarding client performance
Achieve a minimum client retention rate of 65% each quarter
Work with sales team to extend client contracts beyond initial engagement
Staying organized and being detail-oriented
Comfortable to serve multiple customer accounts
Not becoming easily distracted and having good time management