HireLevel is hiring a Food and Beverage Manager for a Casino Resort in Carterville, Illinois! 

This person oversees the success of the operation and is accountable for maintaining a high level of quality service to maximize the guest experience. They are also responsible for developing and directing staff and meeting financial projections, goals, and objections. 

Our client is a premier gaming and destination resort company providing first-class amenities and first-class guest service in a fun environment and contributes to surrounding communities through service and development which promotes community pride and spirit. As an Elite Casino Resort, our client is happy to provide a number of benefits to their employees intended to meet the many needs of their diverse employee population. They value their teams’ well-being by offering a comprehensive benefits package that helps their employees get and stay healthy, plan for their future, and maintain a healthy work-life balance. 

Company Benefits & Perks:

• Pay $55,000+ per year
• Medical Insurance
• Fully Paid Life Insurance
• 401K with matching and profit sharing 
• FSA and HAS options
• Paid Time Off
• Employee discount

Duties & Responsibilities:

• Create and execute effective scheduling and managing of staffing levels to meet payroll costs, business volumes, and guest expectations  
• Create, train, implement, manage, and enforce expectations of team
• Develop, implement, and maintain budget and expenses to meet forecasted goals
• Responsible for the development, training, and managing of procedures to ensure fast/efficient functionality and service to meet guest and company expectations
• Responsible for creating, evaluating, and enforcing a program that meets all Health Department, Internal Controls, and Government rules and regulations
• Provide exceptional guest service for all external and internal customers
• Responsible for effectively managing, delegating duties, and the performance and development of department staff; inclusive of interviewing, hiring, training, evaluating, coaching, and termination of staff
• Must maintain reasonable accessibility by phone for business purposes
• Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests
• Support current law and policy to provide a work environment free from illegal and discriminatory behavior
• Promote and ensure the safety and security of all guests and employees
• Job duties, tasks, work hours, work requirements, and other duties as assigned may be added or changed at any time

Requirements:

• Must have high-level of food and beverage service knowledge
• Has resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees
• Has the ability to maintain strict confidentiality including, but not limited to, employee data, player activity, claim activity, financial data, marketing plans, and policies

• Ability to create, analyze, train, execute, and manage effective department processes and procedures to ensure a favorable guest experience
• Must be able to stand/walk for up to eight (8) consecutive hours
• Ability to solve complex problems and maintain mental concentration for significant periods of time
• Ability to perform a broad variety of tasks and deadlines with an irregular work schedule
• Ability to work in casino and office environments with excessive noise levels, bright lights, and smoke environment

Our client is an equal-opportunity employer. It is our policy to provide equal employment opportunities to all employment applicants without regard to unlawful considerations of race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, age, ancestry, physical or mental disability, genetic information, marital status, or any other protected classification protected by local, state, or federal laws.