Find the job you have been looking for!

Start Here

Help Desk Support I

North Chicago, IL 60064

Post Date: 06/18/18 Job ID: 45856 Industry: System Administrator

HireLevel powered by Extra Help is looking for Help Desk Support I for our client located in North Chicago, IL!

Our client is an international pharmaceuticals manufacturer and researcher.

Job Title: Help Desk Support I

Job Category: Full-Time, 5- Month Contract

Location: North Chicago, IL

Schedule: Monday through Friday 8: 00 am to 5: 00 pm

Smiliar Positions: IT Help Desk, Help Desk Analyst, IT Analyst

Job Responsibilities:
  • Responds to requests for help emails and phone calls from iManage users.
  • Reviews help tickets from the Global Service Desk (GSD) or iManage Support email box.
  • Analyzes issue. Contacts user directly (via WebEx meetings and deskside visit).
  • Determines cause and resolves independently.
  • Works closely with the iManage Technical Team to resolve issue, as appropriate.
  • Schedule / conduct training, US & OUS, new employee training, upgrade training and topic-based training.
  • Maintain supply of training materials.
  • Assist with iManage upgrades, provide communication to users and scheduling training.
  • Onboard new users, schedule training, add to iManage Master User List, and add to security groups (EIDM).
  • Disable/remove users separated from company.
  • Remove from EIDM Groups and update iManage Master User List.

Job Requirements:
  • Associate degree in Computer Science or a related discipline.
  • 1-3 years of experience in IT or an equivalent combination of education and work experience.
  • Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquires independently.
  • Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other Systems Division staffs.
  • Must meet client s background and drug testing requirements.

Not ready to apply?

Send an email reminder to:

Share This Job:

Related Jobs: